Betting Rules

21bit Casino provides online betting services subject to applicable Australian laws, regulatory requirements and the rules shown on the website. These rules explain the usual betting process in clear terms. Additional conditions may apply to a particular sport, event, game, competition, market or promotion. If a specific market rule conflicts with a general rule, the specific rule will normally apply to that market.

You must use the website only if online betting is lawful for you in your location and you satisfy all applicable eligibility requirements. You must also meet the legal gambling age in the jurisdiction where you are located. 21bit Casino may restrict or refuse access where required by law, internal controls, identity checks or responsible gambling procedures.

Each customer is responsible for reading the information displayed before confirming a bet. This includes the selected event, market, outcome, odds, stake, potential return, applicable conditions and any closing or starting time. Placing a bet means that you agree to the details shown at the time of confirmation.

• You must provide accurate, current and complete account information.
• You must keep your login details private and take reasonable steps to prevent unauthorised access.
• You must not allow another person to use your account or place bets on your behalf.
• You must not use the service for unlawful activity, fraud, manipulation or any attempt to avoid account controls.
• You must comply with any identity, age, location, payment or source-of-funds checks that may be requested.
• You must notify the website through an available support channel if you believe your account has been accessed without permission.

Bets are intended for personal use. You must not create or operate accounts for another person, transfer account access, or use multiple accounts to obtain an improper advantage. Account activity may be reviewed where it appears inconsistent with these rules, the general Terms and Conditions or responsible gambling requirements.

Markets are settled using the official result or other settlement source identified in the relevant market rules. The settlement method may depend on the sport, event, competition, game format or market type. For example, a market may be settled on the result at the end of normal time, the official result after a specified period, or a result confirmed by an official governing body. Always read the market information before placing a bet.

The term ‘official result’ may include a result published by an event organiser, recognised governing body, official competition source or other source specified for the market. Later changes, appeals, reviews or disciplinary decisions may not change a settled bet unless the applicable market rules expressly allow a settlement to be revised.

Where an event is abandoned, postponed, interrupted, rescheduled or materially changed, the relevant market rules will determine whether bets stand, are carried forward, are cancelled or are declared void. Different markets on the same event may be treated differently. A bet on an individual participant, score, period or occurrence may have a different result from a bet on the final outcome.

• A winning bet is settled according to the accepted odds and the applicable market rules.
• A losing bet normally has no return, subject to any rule concerning a void, dead heat, tied result or correction.
• A void bet is treated as cancelled and the relevant stake is generally returned, unless a specific rule states otherwise.
• A dead heat or tied outcome may result in a reduced settlement where the market rules provide for that treatment.
• A bet may be settled as a loss where the selected outcome does not occur under the stated market conditions.
• A market may remain open for review while the relevant result or information is being confirmed.

Prices, lines, scores and other market information are provided for betting purposes and may not always be available without interruption. Information displayed on the website should be checked carefully, particularly where an event is live or changing quickly. Live information may be delayed, incomplete or subject to correction, and you should not rely on a display alone when deciding whether to place a bet.

A bet may be settled using the market description and rules in effect when the bet was accepted. This can include conditions about extra time, play-offs, substitutions, participant status, minimum participation, statistical definitions or the timing of an event. If a market does not clearly cover a situation, the settlement will be determined by the applicable general rules and available official information.

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet what you can afford to lose, set a personal budget and take regular breaks. Do not chase losses, borrow money to bet, bet when distressed or increase your stakes to try to change the result of a previous bet.

• Set a spending limit before you begin and keep track of your deposits and bets.
• Use available account limits, time-outs or self-exclusion tools if betting is becoming difficult to control.
• Do not bet while under the influence of alcohol or other substances.
• Ask for help from an appropriate gambling support service if betting is affecting your finances, relationships, work or wellbeing.
• If you are concerned about another person’s betting, encourage them to seek independent support.
• Take a break if betting stops feeling enjoyable or begins to cause stress.

You may raise a question about an account, bet, result or settlement through the support options made available on the website. Provide enough information for the matter to be identified, such as the account details requested through the secure process, bet reference, date, market and reason for the enquiry. Do not send passwords, payment card details or other sensitive information through an unsecured channel.

Complaints are reviewed using the relevant account records, market rules, system information and any supporting material provided. A complaint does not automatically change a settlement or suspend account activity. Where a matter cannot be resolved through the standard review process, you may have rights to use an available external complaint or dispute pathway, depending on the service and applicable Australian requirements.

When contacting support about a dispute, explain the issue clearly and include the relevant bet reference if available. Keep copies of any correspondence and avoid sending duplicate requests through multiple channels, as this can delay the review. Information may be requested to confirm that you are the account holder before account or transaction details are discussed.

These Betting Rules may be updated from time to time to reflect changes to products, law, technology, risk controls or operational requirements. The version published on the website applies from the date shown or, if no date is shown, from the time it is made available. Continued use of the betting services after an update indicates acceptance of the revised rules, subject to any rights that cannot lawfully be excluded.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These rules do not exclude or limit rights that apply to you under mandatory Australian consumer protections or other laws that cannot lawfully be excluded.