Privacy Policy

Information we may collect

When you use 21bit Casino, we may handle information that identifies you, relates to your account or helps us understand how the website is used. The information collected depends on the services you use, the choices you make and the checks that may be required before or during account activity.

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Account information may include your name, date of birth, contact details, login information, account preferences and records of communications with our support team. We may also keep information about responsible gaming settings, account restrictions, requests and other choices made through your account.

For identity, age, security and compliance checks, we may request verification information and supporting documents. These may include information from identity documents, proof of age, proof of address or other information needed to confirm that an account is being used legitimately. We will only request information that is reasonably relevant to the check being carried out.

Payment and transaction information may include deposits, withdrawals, gaming activity, account balances, payment method details, transaction references and records of related checks. Payment information may be processed through specialist payment providers. Where possible, payment details may be handled directly by those providers rather than being stored in full on our systems.

We may automatically receive technical information when you visit or use the website. This can include your IP address, browser type, operating system, device identifiers, language preferences, general location information, pages viewed, access times and information about how you interact with the website. We may also receive information about errors, performance and security events.

We may collect information through cookies and similar technologies. Some cookies are needed for the website to operate, keep sessions secure and remember basic preferences. Other cookies may help us understand website usage, improve performance or support relevant communications, subject to your choices and applicable requirements.

Information from other sources

In some circumstances, we may receive information from payment providers, identity and verification services, fraud prevention services, technical service providers or other parties involved in providing the website. We may also receive information when you choose to interact with us through a communication channel or when another person contacts us about an account-related matter.

How we use information

We use personal information for purposes connected with providing and managing casino services. Our handling of information may include the following activities:

Creating, maintaining and administering your account.
Processing and recording deposits, withdrawals and other transactions.
Providing customer support and responding to questions, complaints and requests.
Checking identity, age, account ownership and the accuracy of information provided.
Carrying out security, anti-fraud, anti-money laundering and other risk checks where required.
Monitoring activity to help detect unauthorised access, misuse, suspicious behaviour or attempts to compromise the website.
Operating, maintaining, testing and improving the website, systems and services.
Sending service messages, account notices, security alerts and other important operational communications.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Understanding general patterns of website use, measuring performance and improving the player experience.
Meeting legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations that apply to our services.
Protecting the rights, safety, property and systems of 21bit Casino, our players and relevant service providers.

We may combine information from your account, transactions, device and interactions with information received from service providers where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted by law or explained to you at the time the information is collected.

Marketing communications

If you agree to receive marketing, we may use your contact details and account preferences to send information about services, features or promotions. You can withdraw marketing consent at any time by using an unsubscribe option in a message, changing an available account preference or contacting us using the details in the data rights section below. Transactional and security messages may still be sent when they are necessary to administer your account.

Sharing, security and retention

We may share personal information with organisations that help us operate the website and provide services. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, professional advisers and other service providers acting on our instructions. Information may also be shared where necessary to protect users, investigate suspected misuse, respond to a valid request or meet a legal obligation.

Service providers may process information in Australia or in another country, depending on the systems and services used. Where information is handled by another organisation, we expect appropriate safeguards and confidentiality controls to be applied. We do not sell personal information as a general business practice.

We use reasonable administrative, technical and organisational measures to protect personal information against loss, unauthorised access, alteration, disclosure or misuse. These measures may include access controls, authentication, monitoring, encryption where appropriate, secure service arrangements and staff procedures. No online service can guarantee complete security, so you should keep your login details confidential and contact support promptly if you suspect unauthorised activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in line with our procedures.

Closing an account does not necessarily result in the immediate deletion of every record. We may need to retain information to complete outstanding matters, prevent repeated misuse, resolve disputes, protect our systems or meet record-keeping obligations. Retained information will continue to be handled with appropriate safeguards and, where practical, restricted to the purposes for which it must be kept.

Your choices and privacy rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent where processing is based on consent.

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@21bit-casino-au.top. Please explain your request clearly and provide enough information for us to identify the relevant account and understand what you are asking us to do. We may need to confirm your identity before responding, particularly where the request concerns account, identity or transaction information.

We will consider each request in accordance with applicable requirements. In some cases, we may not be able to delete information immediately or provide every requested record. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or accounting purposes. If a request cannot be completed in full, we will explain the relevant reason where appropriate.

You can also update certain account information through available account settings or by contacting support. Keeping your details accurate helps us provide services, complete verification and send important account communications. If you believe information is incorrect, tell us what needs to be changed and, where helpful, provide supporting information.

Cookies and browser controls

Cookies are small files or similar technologies stored on your device when you use a website. They can help remember login sessions and preferences, support security, measure performance and improve website functionality. Some features may not work properly if essential cookies are blocked.

You can manage or remove cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a warning before a cookie is stored. Your settings may affect how the website operates, and changing them may not remove information that was collected before the change.

Changes to this policy

We may update this Privacy Policy when our services, systems, information practices or legal obligations change. The updated version will be made available on this page with a revised date or other indication where appropriate. We encourage you to review the policy from time to time so you understand how information is handled. If a change is significant, we may provide an additional notice through the website or an appropriate account communication.

By using the website, you acknowledge that you have had an opportunity to read this Privacy Policy. If you have a question about how your information is handled or want to make a privacy request, please contact support@21bit-casino-au.top.

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